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February 27 2019

Semafone to Host Webinar on PCI SSC’s Updated Guidance, Highlighting Deficiencies of Pause-and-Resume

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 Semafone®, the leading provider of data security and compliance solutions for call and contact centers, will host its next webinar, “New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume,” at 11 a.m. ET on Thursday, Feb. 28. Register for the webinar here: https://hubs.ly/H0gJ8s00

Led by Ben Rafferty, Chief Innovation Officer at Semafone, and Simon Turner, Payment Card Industry Data Security Standard (PCI DSS) Consultant and Advisory Auditor at BT, this free webinar will help contact centers better understand the PCI SSC’s recently updated guidelines for protecting telephone-based card payments. Drawing from Semafone’s experience descoping enterprise contact centers around the globe, and Turner’s practical and business expertise in Information Security Governance, this webinar will highlight the deficiencies of Pause-and-Resume call recording solutions for achieving PCI DSS compliance and discuss the best solutions for securing your contact center and cardholder data.

Webinar Details:

What: “New PCI DSS Guidance: Highlighting the Deficiencies of Pause-and-Resume”

When: 11 a.m. ET on Thursday, Feb. 28

Where: https://hubs.ly/H0gJ8s00

Presented By: Ben Rafferty, Chief Innovation Officer at Semafone, and Simon Turner, PCI DSS Consultant and Advisory Auditor at BT.

What attendees will learn:

  • The deficiencies of Pause-and-Resume call recording solutions for PCI DSS compliance
  • The additional onerous controls Qualified Security Assessors (QSAs) will mandate for organizations using this technology
  • A better way to secure your contact center and keep cardholder data off call recordings and out of your contact center infrastructure.
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