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March 5 2020

RSA Insurance Group Saves 3,700 Hours Annually with Aptean Respond

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RSA Insurance Group is one of the world’s longest-standing general insurers. Over the years, they’ve adapted and added new processes within its complaint handling processes. Eventually, they realized it was time for a change; something to support its focus of being one of the best customer service providers in the industry.

With the integration of Microsoft Dynamics and Aptean Respond, as the article suggests, “RSA is set to save 3,700 hours a year in its call centers, benefiting more than 3,000 frontline users across the UK.”

Insurance Edge featured an article about how Aptean Respond simplified RSA Insurance Group’s processes by eliminating the need for manual data entry and centralizing complaints into one single source of truth.

  1. Why So Many Fintech AI Projects Are Failing (And How to Fix Them)

    Thought Leadership

     Read more
  2. Mastercard, NCR Atleos, and ITCard to Enhance Contactless Experiences at ATMs

    News

     Read more
  3. Paytently and Mastercard Partner to Launch Next- Generation Open Banking Payment Solution

    News

     Read more
  4. Botim Expands UAE-Ethiopia Financial Corridor With Commercial Bank of Ethiopia Partnership

    News

     Read more
  5. Onafriq and Visa Partner to Launch Visa Pay, Unlocking Interoperability Between Card and Mobile Money in the DRC

    News

     Read more
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