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Results-Driven Claims Innovation: Unlock the Real Value of Claims Tech with AIG, Ameriprise and Metromile

By FF Newsroom · 6 December 2019

Results-Driven Claims Innovation: Unlock the Real Value of Claims Tech with AIG, Ameriprise and Metromile
In an age where customers are demanding their Insurance Carrier be more like Amazon or PayPal with a smooth, touchless customer experience, Insurance Carriers face multiple obstacles to satisfying this demand. Chief among them is the overwhelming multitude of technologies available to reach that touchless claims goal.  77% of insurance carriers will invest in automation in the next few years to achieve seamless claims. The incredible potential to leverage technology stretches across the claims landscape, from chatbots to AI, FNOL to payment. However – the endless opportunity does make it difficult to prioritize, integrate and fully maximize the power of Claims Tech.  To discuss how to leverage the value of technology to improve customer experience and deliver efficiencies, Insurance Nexus is bringing together a team of experts including Eric Spencer (Chief Claims Officer, Ameriprise), Amrish Singh (Head of Product, Metromile) and Fred Lemire (Director of Claims Adminstration, AIG) as well as our moderator Bryan Falchuk (Best-selling Author,  for a live webinar, Results-Driven Claims Innovation: Unlock the Real Value of Claims Tech‘ on December 10th at 11:00am ET. Register for the webinar to explore the following: 
  • Achieve Impact Amongst Innovation: Prioritize tech depending on the potential scale of impact, aligning outcomes with business goals
  • Put the Human Touch in Touchless: Balance empathy with efficiency in the race towards automated claims
  • Solve the Pain Points: Combine long-term transformation with quick wins to erase the biggest customer pain points immediately
“It’s an exciting and challenging time as we craft the design to meet the needs of the “service-touch” generations to “techno-service” generations.  As leaders, we live in a world where we are led by or lead through change, regardless understanding the intersection of design and technology deliveries is at the core.” – Eric Spencer, Chief Claims Officer at Ameriprise   Register for this webinar today – those who register will be sent the recordings, even if they cannot join live.  “We have so many options at our disposal today to evolve how we serve our insureds. The greatest complexity lies in plotting a path forward and executing on it to take advantage of those options effectively, driving better customer experiences, improved loss results and higher employee engagement. Despite the headwinds we face as an industry and in Claims specifically, we can still navigate the path forward successfully rather than being disrupted into irrelevance.” – Bryan Falchuk, Best-Selling Author/Speaker/Executive  This webinar is being run in conjunction with Insurance Nexus’ upcoming Fourth Annual Connected Claims USA Summit, taking place June 24th–25th, at McCormick Place. Welcoming over 1500 senior attendees, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at https://events.insurancenexus.com/connectedclaimsusa/

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