dLocal Partners with DHL Express Brazil to Automate Pix Payments and Accelerate Parcel Release

WHY THIS MATTERS:
Real-time payments are only as powerful as the operational processes that sit behind them. While rails like Pix have transformed consumer payments in Brazil, many enterprises still struggle to translate instant settlement into instant action due to manual reconciliation and legacy workflows. In time-critical sectors such as logistics, these gaps directly impact delivery speed, customer satisfaction and cost. This integration reflects a broader shift toward embedding local payment methods directly into operational systems, not just checkout pages. As alternative payment methods dominate across Latin America, aligning payments with fulfilment and CRM processes is becoming essential infrastructure for companies that compete on speed and reliability.

dLocal (NASDAQ: DLO), the leading cross-border payment platform connecting global merchants to emerging markets, has partnered with DHL Express Brazil, the leading international express shipping provider in the country, to power automated Pix payments for its local operations.

Across Latin America, alternative payment methods (APMs) are embedded in everyday payment flows, with Pix established as Brazil’s primary domestic rail and reaching over 166 million users. While real-time settlement has improved payment speed at the consumer level, many operational environments still rely on legacy verification and reconciliation processes, creating bottlenecks in time-sensitive industries.

In logistics, speed and visibility are critical. By partnering with dLocal, DHL Express Brazil embedded Pix into its checkout, removing manual payment confirmation steps such as bank reconciliation and payment receipt requests. Payments are automatically reconciled and confirmed directly within their CRM, allowing operations teams to release parcels within minutes instead of hours, reducing friction between finance and logistics teams and lowering the risk of returns caused by delayed confirmation.

For end customers, this translates into a smoother experience, with payments completed in seconds and shipments released almost immediately. Since the integration, DHL Express Brazil has increased its online payment rate by 31%, while Pix payment volume has grown by 400% as more customers choose a familiar way to pay. This joint project lays the groundwork for broader payment coverage, including Boleto, as the company continues to optimize its local online checkout experience.

“Speed is at the core of our value proposition, and payments need to move at the same pace as our logistics operations,” said Marco Vollmer, Chief Financial Officer at DHL Express Brazil. “Through this integration, we’ve eliminated manual payment checks, improved visibility for our teams, and delivered a faster, more intuitive payment experience for our customers.”

“Pix has become the default way Brazilians pay online, and real-time confirmation is essential for logistics companies,” said Luisa Ribeiro Nunes, Country Manager (Brazil) at dLocal. “By automating payment confirmation and embedding it directly into DHL Express Brazil’s operational flows, we’re helping align payments with the operational realities of express delivery.”

FF NEWS TAKE:
This partnership highlights how payment automation can unlock tangible operational gains beyond conversion. The next opportunity lies in extending this model across additional rails and markets. As real-time payments proliferate, enterprises that fully integrate payments into operations will set the pace for customer experience in emerging markets.