PayPoint Announces New Contract With United Utilities Reaching 3 Million Customers in North West

PayPoint today announces a new contract with United Utilities, the company responsible for water and wastewater services in the North West of England. The deal will allow its customers to pay their water bills at any PayPoint retailer partner in the region from 15 March 2023.

This will apply to all customers who pay their water bills via United Utilities’ Water Card or Pay by cash options. A Water Card enables customers to make budget payments towards their bills, while Pay by cash is full bill payment by customers taking their bills, which host a unique barcode, into a store to be scanned and paid for over the counter.

United Utilities delivers 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, including Liverpool and Manchester. PayPoint currently has more than 3,350 retailer partners in the North West (of 28,000 nationally) which guarantees easy, local access no matter where United Utilities customers are based in the region.

Danny Vant, Director of Client Services at PayPoint, said: “This contract has been won thanks to the reliability, scale and local presence of PayPoint’s network across the North West. Our retailers already provide a range of essential day-to-day services to communities across the region and this addition further strengthens their role as a one-stop destination for local communities.

“We will always work hard to ensure that we’re adding value for our retailers across the UK. In the North West, United Utilities’ customers will not only generate commission for retailers via these water payments. They will also drive heightened footfall and opportunities for broader sales in our retailer partners’ stores.”

Penelope Walton, Head of Sales and Billing Integrity at United Utilities, said: “There are already a huge range of options for our customers to pay their bills, and this is part of our ongoing commitment to make things as easy and convenient as we can.”