Metro Bank Appoints Director of Colleague Experience and Inclusion

Metro Bank today announces the appointment of Simi Dubb as Director of Colleague Experience and Inclusion. In this newly created role Simi will report to Chief People Officer, Carol Frost, with responsibility for continuing to evolve and embed a truly diverse and inclusive colleague experience right across the Bank.

Simi joins from British American Tobacco and has held senior global roles at a range of financial services companies including Fidelity International, Royal Bank of Scotland, HSBC and Royal Bank of Canada. She has also held senior roles at Centrica and BT.

Commenting on the appointment, Carol Frost, Chief People Officer at Metro Bank said: “Simi brings a wealth of experience in learning, talent management and in fostering diverse and inclusive cultures across a wide range of companies. She is hugely committed to creating sustainable, inclusive colleague experiences and I look forward to working with her to take Metro Bank’s colleague experience from strength to strength.”

Simi Dubb added: “Metro Bank already has an amazing culture to build on. I firmly believe that companies which engage and develop talent in an inclusive way are companies with a real competitive advantage. When inclusivity is a natural and automatic part of the colleague experience the business will thrive.”

Metro Bank serves more than two million customer accounts and is celebrated for its exceptional customer experience. It is the highest rated high street bank for overall service quality and best for service in-store for personal customers, and best for service in-store for business customers in the Competition and Market Authority’s Service Quality Survey in February 2021. It was recognised as ‘Bank of the Year’ at the 2020 MoneyAge Awards and ‘Banking Brand of The Year’ at the Moneynet Personal Finance Awards 2021.

The community bank offers retail, business, commercial and private banking services, and prides itself on giving customers the choice to bank however, whenever and wherever they choose, and supporting the customers and communities it serves. Whether that’s through its network of 77 stores open seven days a week, early until late, 362 days a year; on the phone through its UK-based 24/7 contact centres; or online through its internet banking or award-winning mobile app: the bank offers customers real choice.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. ‘Metrobank’ is the registered trademark of Metro Bank PLC.