FF News Logo
Tuesday, April 28, 2026
FinovateSpring | FFNews

Jonathan Hall, NatWest – What are the friction points for financial institutions in the digital onboarding process?

Jonathan Hall, Head of Digital at NatWest, chats to Doug Mackenzie about the friction points a financial institution may face when onboarding a business customer digitally – how do you deliver enduring experiences whilst collecting all the data to service their regulatory requirements?

People In This Post

Companies In This Post

  1. TSAM London: NeoXam’s Blueprint for Taming Private Market Complexity with AI Read more
  2. Sprintax: Digitizing Cross-Border Tax Recovery for a Global Ecosystem Read more
  3. The CRO’s Role: Balancing Resilient Operations with Frictionless Customer Experiences Read more
  4. Performativ Raises $14m Series A Led by Large European Financial Infrastructure Provider Read more
  5. Temenos Named a Leader in Digital Banking Engagement Platforms Read more
Operational Resilience Amsterdam x FFNews