InsurTech NY: FurtherAI on AI Orchestration for Insurance Claims and Submissions

At InsurTech NY, Danny O’Lenic from FurtherAI explains how the company is building AI agents to automate end-to-end workflows in the insurance sector. Their primary focus is eliminating the immense amount of manual work involved in processing unstructured data during submission and claims intake, where people are currently keying in information by hand. FurtherAI addresses this by ingesting and extracting data, then building an AI orchestration layer.

FurtherAI’s orchestration layer works above and around an insurance carrier’s existing technology, allowing clients like MGAs, brokers, wholesalers, and carriers to keep using their current underwriting workbenches or claim systems while FurtherAI augments and automates those workflows.

For O’Lenic, attending events like InsurTech NY is a tremendous opportunity to connect with carriers, shake hands, and introduce FurtherAI face-to-face. He also sees it as a chance to learn more about the vendor ecosystem and how others are building various automations. The biggest trend O’Lenic sees is the accelerated adoption of AI and notes that AI has been a hot topic, but over the last 12 months, companies have shifted from debating its utility to being in “full-on adoption mode”.

This has led to a “mass proliferation” and a rapid embrace of these systems, whether built in-house or leveraged from vendors like FurtherAI and O’Lenic calls this a truly exciting space to be in.