Half a million people switch current account to Santander

More than 500,000 UK current account holders have switched to Santander since the Current Account Switching Service was launched in September 2013, according to new figures from the bank today (7 July).

Matt Hall, Director of Banking at Santander, said: “We know from talking to our customers that many are attracted by our award-winning 1|2|3 Current Account and our improved customer service. As you can imagine, we are delighted that half a million people have switched their current accounts to Santander since the Current Account Switching Service launched.”

“There are still people reluctant to switch but, for those customers still concerned, the introduction of the CASS Guarantee, coupled with Defaqto’s five star rating for our switcher service have helped provide peace of mind. Customers simply choose their own switch date, up to 60 days in the future, and Santander then manage the process for them, with the switch completing in just seven working days.”

In the last three years the Financial Research Survey score for Santander has increased by more than eight points. Over the last 12 months overall customer satisfaction results show Santander is among the best in the market, with strong focus on continued improvement.

FRS scores for retail and commercial overall customer satisfaction are now in line with the average of highest performing peers, with strong focus on continued improvement. FRS is a monthly personal finance survey of around 5,000 consumers prepared by the independent market research agency, GfK NOP.

In the latest MoneySavingExpert poll which ranks banks on service and is voted for by consumers, Santander featured fourth out of 14 banks and building societies and first on the high street.

Matt Hall continues: “All feedback from customers is welcomed by Santander and the positive results show the hard work is paying off. Customers needn’t put up with products and service that no longer meet their needs. By switching to Santander they can join the thousands of customers already switching each week, and feel reassured that we guarantee to get it right.”