Breaking News
Gradient Labs, the Only Conversational AI Platform for Finance, Enters the US Market After Explosive Growth in Europe
Gradient Labs – the only AI support agent built for financial services – has announced its launch in the United States following a year of rapid growth in Europe.
Since nearly a third of consumers have stopped using or buying from a brand due to poor customer experience, Gradient Labs’ entry into the US market comes at a crucial time. The company is bringing its proven track record from Europe to the US, enabling financial institutions to automate the majority of customer operations with a compliant AI agent.
Over the past year, leading European fintech companies such as Zego, Plum, Nala, and Sling Money have used Gradient Labs’ AI agent to power their customer support with AI. The platform can now reach over 32 million end-users. Feedback has been overwhelmingly positive with faster response times, 40–60% resolution rates from day one, and customer satisfaction (CSAT) scores from 80% to 98%.
The US launch follows a year of explosive growth for Gradient Labs: the company closed a $13 million Series A funding round, and was recognised as one of the 11 AI agent startups to watch. The company was named one of Europe’s 50 most promising startups, and its co-founder and Chief Scientist, Danai Antoniou, was recently named one of Europe’s 100 women who are shaping the future of Europe’s tech ecosystem.
Gradient Labs’ AI agent has also evolved over the past year, moving from chat-based support to a multi-channel system (phone, SMS, email) and back-office investigations: fraud investigation, payment disputes, complaint handling, money laundering investigation, and other compliance-critical workflows that alternative AI solutions struggle with. The company continues to expand further into customer operations with proactive outbound messaging.
To lead this next phase of growth, Gradient Labs has hired Zan Faruqui as head of GTM. Zan brings experience as a former founder and sales leader at Braze. The company has also hired a Head of Marketing and a Head of AI Delivery, who will join in the next few weeks.
“Held back by strict standards, regulated sectors have had to watch other industries benefit from automation. With Gradient Labs, it’s no longer a choice between efficiency and compliance. We’ve proven this model in Europe – now we’re ready to bring compliant, secure, and trusted AI support to US financial institutions,” – said Dimitri Masin, CEO of Gradient Labs.
People In This Post
Companies In This Post
- SUNRATE Secures Bank Negara Malaysia Licence, Enabling Full-Scale Operations in Malaysia Read more
- NUVA Digital Raises US$5.2M to Accelerate Development of Web3 Real-World Asset Platform NUVA Read more
- COINPAYMENTS and duPont REGISTRY Group Announce Alliance to Power Digital Payment Infrastructure Read more
- Regional Openness and the Shift to Cloud Processing Read more
- TSAM London: MinuteMaster on The Rising Cost of Meeting Inefficiency in Asset Management Read more
Atos Selected by LCH SA to Migrate its Financial Information Systems to the Cloud
Atos, a global leader of AI-powered digital transformation, announces it has signed a three-year contract with LCH SA, the global clearing house based in Paris, to assist LCH SA with the migration of its financial information systems on a highly secure, SecNumCloud-qualified cloud infrastructure, while guaranteeing full continuity of operations.
Macquarie Increases Stake in Tenora as it Secures FCA Authorisation as an Electronic Money Institution (EMI)
Tenora Financial Group Limited (Tenora), a financial technology company providing end-to-end foreign exchange (FX) risk management, has today announced two significant milestones that mark a defining moment in its growth. Tenora's UK subsidiary, Tenora Financial Solutions Limited, has received authorisation from the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI), while Macquarie Group, through its Commodities and Global Markets business (Macquarie), has increased its total shareholding in Tenora to 33%, following approval from the Australian Prudential Regulation Authority (APRA).
WealthAi Launches AI-powered Compliance Solution for Wealth Managers
WealthAi, the AI operating system built for wealth management, is launching its Compliance Solution - an agentic AI tool that helps compliance teams monitor, flag and audit client communications in real time, replacing the manual spot-checks and spreadsheets that have become endemic across the wealth management industry.
Qolo Expands Partnership with KeyBank to Launch a New Virtual Commercial Card Program
Qolo, a leading fintech provider of modern treasury solutions, announced an expanded partnership with KeyBank with the launch of Key Virtual Card (KeyVC), a new virtual commercial card program that helps businesses more easily manage and track payments. The new offering allows KeyBank’s commercial clients to create and manage virtual cards directly within Key’s Virtual Account Management platform (KeyVAM). By bringing virtual cards into the same system clients already use for treasury and cash management, the program helps businesses pay suppliers more efficiently while maintaining stronger oversight of spending and reconciliation.
Northwestern Mutual Announces $150 Million Venture Capital Commitment to Accelerate Fintech Innovation
Northwestern Mutual is taking another significant step to drive innovation in the financial services industry, announcing a new $150 million investment to support promising startups across the fintech and insurtech landscape. Awarded through Northwestern Mutual Future Ventures (NMFV), the funds will expand the company’s total venture capital allocation to $350 million – deepening its commitment to elevating the experience for clients and the advisors who guide them.
InDebted Founder Returns to Product as AI Acceleration Opens New Era for Global Collections Infrastructure
InDebted, the global AI-native collections platform, today announced that founder Josh Foreman is moving from Chief Executive Officer to a dedicated Founder role focused on product, AI and R&D. The company has started an external search for a new CEO to lead market execution, operations and organisational leadership.
Black Ore Launches Tax Autopilot for Broad Availability
Black Ore, the AI platform for financial services, today announced the broad availability of Tax Autopilot, automating tax preparation for CPA firms. Since launching its early access program two years ago, Black Ore selectively onboarded 75 firms from a waitlist of close to 4,000 — including 40% of the Top 20 CPA firms in the country.
SUNRATE Secures Bank Negara Malaysia Licence, Enabling Full-Scale Operations in Malaysia
SUNRATE, the global payment and treasury management platform, announced that it has been granted a Class B licence under the Money Services Business Act 2011 by Bank Negara Malaysia, marking a significant milestone in the company’s continued expansion.
NUVA Digital Raises US$5.2M to Accelerate Development of Web3 Real-World Asset Platform NUVA
NUVA Digital, the software development company behind the RWA marketplace NUVA, today announced the successful closing of a US$5.2 million fundraising seed round led by Morgan Creek Digital. NUVA is the non-custodial, unified distribution layer for high-quality real-world asset (RWA) vaults. It offers users one-click access, enabling them to deposit stablecoins to mint liquid, composable tokens that deliver yield. NUVA ensures transparency and seamless DeFi composability with on-chain proof of reserves, without requiring minimum deposit requirements or lockups.
COINPAYMENTS and duPont REGISTRY Group Announce Alliance to Power Digital Payment Infrastructure
COINPAYMENTS, a leading global digital payments infrastructure provider, has announced a landmark alliance with duPont REGISTRY Group, the world’s premier, high-tech luxury automotive ecosystem, to power digital payment capabilities within its next-generation duPont REGISTRY digital marketplace.
Regional Openness and the Shift to Cloud Processing
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
TSAM London: MinuteMaster on The Rising Cost of Meeting Inefficiency in Asset Management
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Atos Selected by LCH SA to Migrate its Financial Information Systems to the Cloud
Atos, a global leader of AI-powered digital transformation, announces it has signed a three-year contract with LCH SA, the global clearing house based in Paris, to assist LCH SA with the migration of its financial information systems on a highly secure, SecNumCloud-qualified cloud infrastructure, while guaranteeing full continuity of operations.
KAST Appoints Former SEC Official to Lead Policy Communications as Company Targets US Market Growth
KAST, the global financial platform built on stablecoin rails, announced today that Stephanie Allen, a former senior advisor at the U.S. Securities and Exchange Commission, has joined the company as Head of Corporate and Policy Communications.