Enhanced Service Level Bringing a New Dimension to ATM Managed Services

Retail Bank Consulting Group (Retail-BCG) is bringing a new dimension to the ATM Managed Services market with the Enhanced Service Level Agreement (eSLA). Andrew Martin, Retail-BCG’s CEO stated “the eSLA compliments Retail-BCG’s Extended End2End Services, by providing greater availability of cash from the ATMs at anytime. For every percentage point increase in service level our clients increase their profitability”. Due to Retail-BCG’s expertise, knowledge of suppliers, and integration of services they go beyond the traditional ATM managed services and give clients the ultimate service level agreement – cash availability in excess of 99%. This can be up to 15 percentage points higher than some current ATM networks achieve thereby driving and increasing profitability. Retail-BCG focus on key market drivers such as:

• Engineer fix within 4 hours UK wide
• 80% first time fix
• 60% of maintenance issues resolved remotely without the need for engineer visits

The eSLA ensures that clients can deliver cash availability at market leading levels: Retail-BCG are truly excited with the eSLA and guarantee to improve any client cash availability and therefore their profit.