Breaking News
Customer engagement key differentiator for banks as total redress payments increase
Statistics from the recent FCA complaints handling report show that the total redress paid to consumers was £2.26 billion, a 12% (£216 million) increase compared to £2.57 billion in 2018 this time last year.
This news comes after Gartner stated that over the next 12 years, 80 per cent of firms will either go out of business or be rendered obsolete by new competition, changing consumer behaviour, and advancements in technology.
As agile challenger banks and fintechs threaten the market share of traditional banks, customer retention is top of mind for bank executives. Banks need to ensure their future business operations are directly aligned with the needs of the customer, according to business process management experts at Signavio.
Dr Gero Decker, CEO and Co-founder at Signavio comments: “Customer experience is the new battleground for the financial services sector. By embracing the customer journey as a strategic and creative imperative, banks can drive digital transformation, optimise operations and stay competitive.”
Dr Decker continues: “One way to approach this is through customer journey mapping; a system which captures each touch point and moment of truth of customer interaction. This then allows banks to better understand a customer’s motivations or frustrations. Even more importantly, this holistic overview enables financial institutions to constantly evolve their processes in order to deliver the desired customer experience at scale.”
“As financial institutions transform their operations, customer journey mapping forces them to consider each element of their business from the end-user perspective. This engagement also empowers companies to move away from lopsided efficiency goals, which often frustrate customers. Instead, they can adopt a more holistic approach to reaching strategic business outcomes which are built around the consumer.”
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WorkFusion, a pioneer in AI agents for financial crime compliance (FCC), today announced it raised $45 million in funding.
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How could AI agents search, compare and pay for things? What makes stablecoins a game-changer for cross-border digital commerce? Why are local Alternative Payment Methods (APMs) crucial for any business wanting to enter and scale in emerging markets?
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United Gulf Financial Services Joins The Hashgraph Association and Exponential Science Foundation Adding $1M to Hedera Africa Hackathon Pool Prize
United Gulf Financial Services (UGFS North Africa), a leading venture capital firm offering innovative companies and startups with financial support and mentoring services, has announced a partnership with The Hashgraph Association, a Swiss non-profit organization driving global adoption of Hedera-powered solutions by funding innovation, training, certification, and venture building programs, and Exponential Science Foundation, a not-for-profit foundation accelerating responsible tech adoption, via research, education, and innovation activities, for Hedera Africa Hackathon 2025, the biggest hackathon in Africa aimed at enabling the next generation of Web developers and empower economic inclusion in Africa with a digital future for all.
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Cheaper, Faster… Riskier: Over Half Of Brits Plan To Use ChatGPT For Completing Their Tax Returns
More than half (59%) of Brits admit that they’ll use AI to help with their tax return
WorkFusion Raises $45 Million in Funding to Fuel Growth for Agentic AI for Financial Crime Compliance
WorkFusion, a pioneer in AI agents for financial crime compliance (FCC), today announced it raised $45 million in funding.
AI-Powered E-commerce, Stablecoins and Local APMs: Emerging Trends Headline EBANX’s Payments Summit in Mexico
How could AI agents search, compare and pay for things? What makes stablecoins a game-changer for cross-border digital commerce? Why are local Alternative Payment Methods (APMs) crucial for any business wanting to enter and scale in emerging markets?
Second Day of Money20/20 Middle East Unveils Next-Gen Solutions at the Region’s Largest Ever Fintech Gathering
Day two of Money20/20 Middle East in Riyadh brought together global leaders in fintech, banking, and financial services to discuss the future of money and finance in the region.
United Gulf Financial Services Joins The Hashgraph Association and Exponential Science Foundation Adding $1M to Hedera Africa Hackathon Pool Prize
United Gulf Financial Services (UGFS North Africa), a leading venture capital firm offering innovative companies and startups with financial support and mentoring services, has announced a partnership with The Hashgraph Association, a Swiss non-profit organization driving global adoption of Hedera-powered solutions by funding innovation, training, certification, and venture building programs, and Exponential Science Foundation, a not-for-profit foundation accelerating responsible tech adoption, via research, education, and innovation activities, for Hedera Africa Hackathon 2025, the biggest hackathon in Africa aimed at enabling the next generation of Web developers and empower economic inclusion in Africa with a digital future for all.
Payhawk Transforms Spending Experience for Businesses With Four Enterprise-Ready AI Agents
Payhawk announced set of AI agents that complete everyday finance work as part of its product launch
Alipay+ to Launch in Saudi Arabia, Facilitating Cross-Border Mobile Payments for Local Merchants
Ant International will launch cross-border QR code payments between the Saudi Arabia’s (KSA) national payment scheme, mada, Alipay+, during 2026 to drive digitisation and inclusive growth for local merchants.