Cash in transit company plans to have Pivotal role in payments

One of the UK’s leading cash in transit companies is set to become the first in the industry to offer merchant services and process card and BACs payments.

RMS Group is also rebranding as Pivotal to reflect its mission to become the leading independent provider supporting cash and card transactions of all types. It is also enhancing its digital platform to enable customers to access services from their mobile phone.

The company – which provides cash collections, deliveries and ATM services –  serves over 1,700 customers ranging from Metro Bank and Travelex to retailers and small businesses. Pivotal is seen as a ‘challenger brand’ offering a customer-friendly, cost-effective service and an innovative approach.

Founded in 2005, Pivotal is now the market leader across Ireland with a fast-growing presence throughout Britain. It is seen as a ‘challenger brand’ offering a customer-friendly, cost-effective service and an innovative approach.

The changes are part of its long-term growth plans, which include opening new centres in Bristol, the South East, Yorkshire and Scotland.

Tony McAleenan, the company’s Managing Director, said: “We have always been innovators in the industry and the change of our name to Pivotal marks a step change for our company, which reflects the changing needs of our customers.

“Pivotal will play a key role in helping busineses to manage the increasingly wide range of payment options while continuing to support access to cash, which is vital to ensure we can deal with a wide range of payment methods, and ensure customer choice and financial inclusion within the wider community.”

Martin Smith, Head of Commercial Strategy, added: “Pivotal will make it cheaper and easier for businesses to accept both card and cash payments. For the first time they will also have one single service to support all of their payment needs, allowing them to streamline their processes and benefit from simpler, faster reporting.”