Breaking News
Benefit Management Solutions Employs NewVoiceMedia
Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency
NewVoiceMedia today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.
Benefit Management Solutions, which delivers full-service, resource-intensive benefits administration and outsourcing, has been driving business innovation as part of a voice of the customer initiative. The company chose ContactWorld for its integration with Salesforce Service Cloud and to replace its on-premise contact centre system that relied on siloed solutions for call monitoring and call recording.
ContactWorld will provide Benefit Management Solutions with a unified source of truth for customer data, as well as easy access to call recordings, greater visibility into contact centre operations, disaster recovery and automatic call logging. Additionally, the technology’s dynamic call routing and IVR self-service capabilities will allow agents to provide a more efficient, personalised customer experience.
“We wanted to invest in a leading CTI solution to improve efficiencies, not only for the employees and dependents of our clients but also for our team”, says Christopher Fletcher, Benefit Management Solutions CEO. “In NewVoiceMedia, we recognised a solution that could streamline the way we manage inbound and outbound calls with our customers, and a partner we could grow with as we continue to focus on cloud-based strategies that positively impact our business”.
Tim Pickard, SVP Marketing at NewVoiceMedia added, “We are excited to be working with Benefit Management Solutions as we continue our rapid growth in North America. ContactWorld’s integration with Salesforce Service Cloud and scalable technology will allow the company to deliver more personal, efficient and cost-effective service as it continues growing its business”.
For further information about NewVoiceMedia, visit www.newvoicemedia.com.
- Worldline and ABN AMRO Extend Partnership to Support Payment Services in the Dutch Market Read more
- RateGain and Juspay Partner to Power ‘RG Pay,’ a High-Performance Financial Technology Platform for the Global Travel and Hospitality Industry Read more
- Travel Providers to Accept UnionPay Cards for Both Direct e-Commerce Bookings and Indirect Sales via Amadeus Travel Platform Read more
- Creditinfo Brings Global Fraud and Identity Solution to Uganda to Strengthen AML and Financial Crime Defences Read more
- BVI Financial Services Conference Examines Global Financial Crime Risks and Reaffirms BVI’s Commitment to Integrity Read more
Worldline and ABN AMRO Extend Partnership to Support Payment Services in the Dutch Market
ABN AMRO and Worldline share a distinguished partnership built over decades. In recognition of this strong foundation and proven track record, Worldline will continue to enhance ABN AMRO’s customer payment solutions. This collaboration underscores the value both parties place in their long-term commitment to innovation and operational excellence.
RateGain and Juspay Partner to Power ‘RG Pay,’ a High-Performance Financial Technology Platform for the Global Travel and Hospitality Industry
RateGain Travel Technologies Limited (NSE: RATEGAIN), a global leader of AI-powered SaaS solutions for the travel and hospitality industry, and Juspay, a leading global payments technology company, today announced a strategic partnership to power RG Pay, RateGain’s embedded financial technology platform for the travel and hospitality ecosystem.
Travel Providers to Accept UnionPay Cards for Both Direct e-Commerce Bookings and Indirect Sales via Amadeus Travel Platform
According to ResearchAndMarkets’ recent forecasts, Chinese outbound travel is predicted to grow at a Compound Annual Growth Rate (CAGR) of 13.5%, increasing from $140B today to reach $386B by 2033. UnionPay International helps cardholders to easily make cross-border payments in 183 markets and its payment methods are particularly popular with travelers across Asia Pacific.
Creditinfo Brings Global Fraud and Identity Solution to Uganda to Strengthen AML and Financial Crime Defences
Creditinfo, a global service provider for credit information and risk management solutions, has announced the rollout of its identity, know your customer (KYC) and fraud and ID solution in Uganda. The move supports organisations in the country as they work to strengthen financial crime prevention at a time of rapid digital growth and evolving fraud risk.
BVI Financial Services Conference Examines Global Financial Crime Risks and Reaffirms BVI’s Commitment to Integrity
Government officials, regulators, law enforcement authorities and financial services professionals gathered at the BVI International Arbitration Centre on 5 March for the BVI Financial Services Conference 2026, an event examining the evolving global landscape of financial crime and the responsibilities of international financial centres in safeguarding the integrity of the global financial system.
Glia Launches Industry-First Contractual Guarantee Against AI Hallucinations and Prompt Injections
Glia, the leading platform for intelligent banking interactions, today announced it will offer its more than 700 bank and credit union clients a contractual guarantee against AI hallucinations being presented to customers or members on its Banking AI platform. Glia also now guarantees zero impact from prompt injection attacks on its platform — malicious attempts to trick customer or member care AI into providing information or performing tasks it shouldn’t.
Money20/20 Asia Report: APAC Fintech Ecosystem Shifts from Experimentation to Scale as AI and Digital Assets Drive Leadership
Money20/20, the world’s leading fintech show and the place where money does business, today unveiled its annual Future of Fintech in APAC report ahead of Money20/20 Asia happening in Bangkok on April 21-23 at the Queen Sirikit National Convention Center (QSNCC). The whitepaper is revealing that APAC’s fintech ecosystem has reached a pivotal inflection point. The region is shifting from experimentation to scaled deployment across AI, digital payments, and digital assets, marking a decisive move toward production‑grade innovation.
Worldline and ABN AMRO Extend Partnership to Support Payment Services in the Dutch Market
ABN AMRO and Worldline share a distinguished partnership built over decades. In recognition of this strong foundation and proven track record, Worldline will continue to enhance ABN AMRO’s customer payment solutions. This collaboration underscores the value both parties place in their long-term commitment to innovation and operational excellence.
RateGain and Juspay Partner to Power ‘RG Pay,’ a High-Performance Financial Technology Platform for the Global Travel and Hospitality Industry
RateGain Travel Technologies Limited (NSE: RATEGAIN), a global leader of AI-powered SaaS solutions for the travel and hospitality industry, and Juspay, a leading global payments technology company, today announced a strategic partnership to power RG Pay, RateGain’s embedded financial technology platform for the travel and hospitality ecosystem.
Travel Providers to Accept UnionPay Cards for Both Direct e-Commerce Bookings and Indirect Sales via Amadeus Travel Platform
According to ResearchAndMarkets’ recent forecasts, Chinese outbound travel is predicted to grow at a Compound Annual Growth Rate (CAGR) of 13.5%, increasing from $140B today to reach $386B by 2033. UnionPay International helps cardholders to easily make cross-border payments in 183 markets and its payment methods are particularly popular with travelers across Asia Pacific.
Creditinfo Brings Global Fraud and Identity Solution to Uganda to Strengthen AML and Financial Crime Defences
Creditinfo, a global service provider for credit information and risk management solutions, has announced the rollout of its identity, know your customer (KYC) and fraud and ID solution in Uganda. The move supports organisations in the country as they work to strengthen financial crime prevention at a time of rapid digital growth and evolving fraud risk.
BVI Financial Services Conference Examines Global Financial Crime Risks and Reaffirms BVI’s Commitment to Integrity
Government officials, regulators, law enforcement authorities and financial services professionals gathered at the BVI International Arbitration Centre on 5 March for the BVI Financial Services Conference 2026, an event examining the evolving global landscape of financial crime and the responsibilities of international financial centres in safeguarding the integrity of the global financial system.
Glia Launches Industry-First Contractual Guarantee Against AI Hallucinations and Prompt Injections
Glia, the leading platform for intelligent banking interactions, today announced it will offer its more than 700 bank and credit union clients a contractual guarantee against AI hallucinations being presented to customers or members on its Banking AI platform. Glia also now guarantees zero impact from prompt injection attacks on its platform — malicious attempts to trick customer or member care AI into providing information or performing tasks it shouldn’t.
Money20/20 Asia Report: APAC Fintech Ecosystem Shifts from Experimentation to Scale as AI and Digital Assets Drive Leadership
Money20/20, the world’s leading fintech show and the place where money does business, today unveiled its annual Future of Fintech in APAC report ahead of Money20/20 Asia happening in Bangkok on April 21-23 at the Queen Sirikit National Convention Center (QSNCC). The whitepaper is revealing that APAC’s fintech ecosystem has reached a pivotal inflection point. The region is shifting from experimentation to scaled deployment across AI, digital payments, and digital assets, marking a decisive move toward production‑grade innovation.