Barclays launches a new digital receipt service in its app

Barclays is the first UK high street bank to enable customers to wave goodbye to paper receipts and instead have digital receipts sent straight to their Barclays app.

Customers who pay using their Barclays debit card for future in store purchases at H&M, shoe retailer schuh and food outlets, which include Just Eat and Papa Johns, will see their receipts sent automatically to their app after making a purchase. They can then easily and securely view their receipts whenever they need by tapping on the transaction.

The new feature, using technology from Flux, will be rolled out across more retailers in the coming months.

Ruchir Rodrigues, Global Head of Digital & Platforms at Barclays said:

“The pandemic has shown an increasing desire among consumers for the safety and security offered by a low-touch environment which digital receipts, along with other solutions such as contactless payments, enable. The introduction of the digital receipts feature in the Barclays app gives customers a way to conveniently get an itemised receipt of their purchase straight into their app, offering them greater control and ease when managing their money.”

James Bain, Head of Technology Procurement at Just Eat said:

“We are always looking at how we can improve the experience for our customers, so we are excited to be able to offer our customers digital receipts when they pay using a Barclays debit card. Digital receipts makes it easy for our customers to locate their receipts and easily view what they have ordered from us.”

Setting up the feature is quick and easy. Customers simply need to log onto their app, go to ‘Products’ at the bottom of their home screen, and then tap ‘Digital Receipts’ under ‘Our Services’ to complete their set up. They will also receive a prompt to set up digital receipts when they purchase items from retailers currently offering the service.

To view digital receipts, customers need to tap on a transaction from their ‘transaction list’ page in the app, which will take them to their ‘detailed transactions’ page where they have the option to tap on ‘view itemised receipt.’