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Banks facing rising bill as Financial Ombudsman weighs in on sophisticated fraud attacks
Banking customers transferred £240m to fraudsters last year as the sophistication of attacks increases. Banks, which are currently refunding a quarter of this figure to customers, are facing a bigger hit as the Financial Ombudsman has told them not to assume this fraud is due to customer negligence.
To avoid an increasing bill, fraud experts Intelenet Global Services® say that banks can make use of technologies such as machine learning and predictive analytics which identify customers’ spending patterns and flag up suspicious transactions.
Puneet Taneja, Head of Operations at Intelenet® Global Services, comments: “Prevention is always better than cure. Technologies which flag up suspicious transactions, combined with systems that offer automated messaging, can help banks reach customers quickly and securely to determine if a suspect transaction is taking place. This can significantly lower average loss per account and loss per fraud. One leading bank saw a 98 percent increase in fraud detection rate after putting this kind of system in place.
Puneet continues: “Fraud aftercare is crucial in allowing banks to identify loopholes in the system and pick up the pieces for customers after criminal activity has taken place. Machine learning is increasingly being applied to help speed up the resolution process, resulting in improved customer support for those who have fallen prey to fraud.”
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UK-fintech Provided Over £17.5m in Emergency Wage Advances to More Than 55,000 Employees in the Last Year
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TreviPay Announces AI-Powered Growth Center to Help Enterprises Predict Buyer Behavior and Drive B2B Sales
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Bluefin and Basis Theory Partner to Enable Unified Tokenization Across Digital and In-Person Payments
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ING’s AI Roadmap: Platform, People, and Agentic AI
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UK-fintech Provided Over £17.5m in Emergency Wage Advances to More Than 55,000 Employees in the Last Year
PayCaptain, the world’s first B Corp-certified payroll solution, reports a landmark year of growth, with a 73% increase in new customers for 2025 and an average of 70% YoY revenue growth in the last two years. As the cost-of-living crisis deepens, PayCaptain has provided financial agility for 55,000 employees across 260 forward-thinking brands including TGI Fridays, Dishoom, Roadchef, NEOM, Charlie Bigham’s and Monica Vinader dedicated to combining efficient payroll with tools to support the financial health of staff.
TreviPay Announces AI-Powered Growth Center to Help Enterprises Predict Buyer Behavior and Drive B2B Sales
TreviPay, a fully managed B2B payments platform, today announced the availability of the Growth Center, a set of capabilities within the TreviPay Client Portal to help identify buyer growth opportunities more strategically and build stronger, longer-lasting supplier relationships. With its advanced features, the new Growth Center enables businesses to explore buyer needs, spot trends and optimize key steps in the order-to-cash (O2C) process. Integrated into TreviPay’s global payments network, the customizable add-ons will help businesses use their O2C programs to deepen buyer relationships and drive lasting engagement.
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