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Zurich’s Ericson Chan Gives His Insight on the Chinese Insurance Space
FF New’s Douglas Mackenzie sits down for a 1-1 conversation with Ericson Chan, Group Chief Information Officer at Zurich Insurance Group. In this interview, Eriscon gives us his insight into the Chinese insurance space and the mega apps that exist in the Asian markets.
“It’s not too different. Of course, the pace and scale is slightly different and I think I mentioned the keyword earlier, and the difference. Regardless of whether it’s a super app or not, the focus is not just on customer experience, it’s a customer-centricity approach.”
“So what you hear this term a lot, what is that exactly? Customer-centricity means addressing the ultimate needs of a customer.”
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How Google Supports Fintech Builders
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What Makes Finovate Special?
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ING’s AI Focus: Faster Mortgage Decisions and Smarter Voice Support
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Volante Technologies: Payments Must Fit the Bigger Bank
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When Will Your Job Be Automated?
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Google’s Take on the Future of Fintech: Beyond Neobanks and BNPL
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Bluefin and Basis Theory Partner to Enable Unified Tokenization Across Digital and In-Person Payments
Bluefin, the global leader in payment and data security infrastructure and PCI-validated point-to-point encryption (P2PE), today announced a strategic partnership with Basis Theory, a modern, API-driven tokenization and vaulting platform. Together, the companies enable enterprises to implement a unified token strategy across in-store, call center, online, and backend payment environments without expanding PCI scope or introducing new integration complexity.
Invest Bank and AUTON8 Build Partnership to Drive Digital Resilience and Banking Agility
Invest Bank today announced the successful outcomes of its strategic partnership with AUTON8, a global leader in intelligent automation. The collaboration marks a milestone in strengthening regulatory resilience, operational efficiency, and customer-centric agility across both core and digital banking landscapes.
ING’s AI Roadmap: Platform, People, and Agentic AI
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UK-fintech Provided Over £17.5m in Emergency Wage Advances to More Than 55,000 Employees in the Last Year
PayCaptain, the world’s first B Corp-certified payroll solution, reports a landmark year of growth, with a 73% increase in new customers for 2025 and an average of 70% YoY revenue growth in the last two years. As the cost-of-living crisis deepens, PayCaptain has provided financial agility for 55,000 employees across 260 forward-thinking brands including TGI Fridays, Dishoom, Roadchef, NEOM, Charlie Bigham’s and Monica Vinader dedicated to combining efficient payroll with tools to support the financial health of staff.
TreviPay Announces AI-Powered Growth Center to Help Enterprises Predict Buyer Behavior and Drive B2B Sales
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