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April 28 2023

Zurich’s Ericson Chan Gives His Insight on the Chinese Insurance Space

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FF New’s Douglas Mackenzie sits down for a 1-1 conversation with Ericson Chan, Group Chief Information Officer at Zurich Insurance Group. In this interview, Eriscon gives us his insight into the Chinese insurance space and the mega apps that exist in the Asian markets.

“It’s not too different. Of course, the pace and scale is slightly different and I think I mentioned the keyword earlier, and the difference. Regardless of whether it’s a super app or not, the focus is not just on customer experience, it’s a customer-centricity approach.”

“So what you hear this term a lot, what is that exactly? Customer-centricity means addressing the ultimate needs of a customer.”

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Ericson Chan | Fintech Finance

Ericson Chan

Zurich Insurance

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Zurich Insurance Group
  1. EXCLUSIVE: “Stable & Secure?” – Simone Loefgen, Commerzbank in ‘Discover Sibos 2025’

    Discover Sibos 2025

     Read more
  2. CBI Drives Verification of Payee Compliance in Italy

    Fintech TV

     Read more
  3. Lastro Secures $15M Series A Led by Prosus Ventures to Scale its AI Agent, Empowering Over 2M Homebuyers

    Funding

     Read more
  4. Evertec Announces Closing of Controlling Stake in Tecnobank, Expanding Product Offering in Brazil

    Fintech

     Read more
  5. EXCLUSIVE: “Scaling Safely – Without Debanking” – Imam Saygili, Flagright in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
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