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Scaling Collections with Cloud-First Tech | Flexys and Capital on Tap
James Hill, Flexys and Mark Porter, Capital on Tap discuss how cloud technologies are helping them change the way they handle collections.
Flexys is cloud-native which allows their customers to benefit from the scalability, speed, and resilience of cloud deployments. This cloud-based foundation means that implementations can be completed quickly, without long or resource-heavy projects which is something especially valuable for smaller or organisations who are scaling and looking for fast time to value. Flexys also operates on a volumetric licence model, so the Flexys platform scales as a client’s arrears grows which supports sustainable growth without large jumps in cost.
Porter said that growth and scalability is crucial for Capital on Tap, and explained that with growth targets they want to offer more without increasing headcount. Capital on Tap is trying to find the right balance between using technology and the human touch, meaning that they can still collect payments well while giving their customers choices. Porter made clear that the tech they are integrating is meant to work with customer service, making their services more efficient and gives them flexibility.
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