Real-Time, Resilient & AI-Ready: Payments Strategy with Nihit Ahuja, Volante Technologies & Delphine Emenyonu, TSB

Nihit Ahuja from Volante Technologies and Delphine Emenyonu at TSB talk about what’s going on in payments and what it means for both banks and their customers.

Ahuja explains that many things are changing in the payments ecosystem right now. ISO 20022, real-time systems, digital currencies from central banks, and AI services are all on the table. All this gives banks a chance to improve their services, but it also forces them to update how they work and follow regulatory compliance within local regions. Regular clients want things to be easy, quick, and built right into what they’re already doing which makes improving payments even more important.

Emenyonu talks about how tech is being used and mentions biometrics like face and fingerprint ID, while also raising that your voice can now also verify who you are. She also says that open banking is growing in adoption because it lets you check accounts in real-time and move money easily between banks and also digital wallets.

Emenyonu says AI can detect fraud by looking at patterns within payments while also driving hyper-personalisation for customers, as the AI suggesting ways to save money or spending insights, also with smart offers.