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Merve Ferrero – Zopa Bank’s Technology Approach
We caught up with Merve Ferrero, Chief Strategy Officer at Zopa Bank, to learn about how Zopa Bank’s approach differs to legacy players within the industry.
Zopa Bank are mission to be Britain’s best bank, helping its customers better manage their money with award-winning credit cards, savings accounts, personal loans, auto finance, money management, and financial health tools that allow its users to better understand and control their financial positions.
“Technology is how we enable effortless experiences for our customers, and this is something that legacy banks cannot do very easily because their legacy systems cause a lot of complexity.”
Technology also paves a way for scalability within the banking industry as it provides Zopa Bank the ability to match increasing demands much more efficiently compared to a legacy bank. This allows for a much more comfortable customer experience, which is a key ingredient to any business’ success.
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