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High-Tech, High-Touch Banking | Nick Fahy, Cynergy Bank
Cynergy Bank CEO Nick Fahy says their strategy is all about making customers happy with a mix of tech and personal service. He calls their way of working high-tech, high-touch, using digital tools to assist, not take over, the important personal connections in banking. Fahy says AI isn’t just about doing things faster or saving money.
Cynergy sees AI as a way to free up relationship managers so they can spend more time with customers. The goal is to use AI and other tech to make things run smoother inside the bank, while also letting staff give better, more personal support. He sums up the plan as a blended, human-digital model. This mix lets Cynergy keep strong personal relationships while staying current.
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