FF News Logo
Tuesday, November 25, 2025
Pleo Beyond x FFNews

Breaking News

EXCLUSIVE: “Check, Check… and Check!” – Pilar Fragalà, CBI in ‘The Fintech Magazine’ BBVA: Digital Identity Will Transform KYC Pocket Network Is Pioneering ‘DePIN for Data’ Kea Rolls Out Local Payouts in 85+ Currencies Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide Tide to Launch Connected Insurance for SMBs Market Backs 3-Year LIMOSS/Vitesse FCP Contract to Improve Treasury Management and Claims Payments in the Lloyd’s Market Wise Becomes First Non-Bank to Go Live on Japan’s Zengin System via API and Settle Directly With Bank of Japan Thunes and MoMo PSB Bring Real-Time Cross-Border Payments to Millions of Nigerians Mox Unveils Travel Pick & Go: Smart Insurance for Modern Travellers Checkout Adopts ACP, Backed by OpenAI, to Power Agentic Commerce for Enterprise Merchants Global Financial Community Completes Switch to ISO 20022, Paving the Way for New Levels of Cross-Border Payment Speed and Innovation Around the World​ Companies Overpaying on Employee Expenses by Up to 14% Backbase Partners With Unblu to Close the Gap Between Digital Convenience and Human Trust UnionPay International to Expand Card Acceptance With Amazon Payment Services Across the MENA Region

May 26 2023

Ericson Chan Discusses AI Technology In The Insurance Industry

Share this post:

Share on LinkedIn Share on WhatsApp

In this interview with Ericson Chan, Group Chief Information & Digital Officer at the Zurich Insurance Group, FF News’ Douglas Mackenzie asks how AI technology is being utilised in the insurance industry today. The Zurich Insurance Group is one of the world’s largest insurance providers and as of 2021, is the world’s 112th largest public company according to Forbes.

“There’s a lot [we can do] and AI is not new to us. We look at it, we talk about AI a lot of course recently everyone wants to talk about GPT, but AI has many different areas. AI is as it says, artificial intelligence, it’s just like a human being. There are many areas like cognitive, so sensing our visuals. That’s one area, and then another area is a knowledge base like an NLP natural language processing where the GPT comes in big time now with 3 going to 4.”

“They are a different area of AI. We use a different area of AI to embed into and improve our intelligence of the process. So it definitely is important, but before that, we need to make sure we have the foundation well built. Data needs to be there, and then how do we leverage it? So we need to have the skills of how to leverage AI.”

People In This Post

Ericson Chan | Fintech Finance

Ericson Chan

Zurich Insurance

Companies In This Post

Zurich Insurance Group
  1. EXCLUSIVE: “Check, Check… and Check!” – Pilar Fragalà, CBI in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  2. BBVA: Digital Identity Will Transform KYC

    Fintech TV

     Read more
  3. Pocket Network Is Pioneering ‘DePIN for Data’

    Thought Leadership

     Read more
  4. Kea Rolls Out Local Payouts in 85+ Currencies

    News

     Read more
  5. Friendly Fraud Expected to Increase by 25% Between Thanksgiving and Cyber Monday, Warns ACI Worldwide

    News

     Read more
More On