FF News Logo
Monday, October 06, 2025
ITC Vegas

Breaking News

Business Show Media, Organizer of the World’s Largest Business Events, Reimagines the White Label World Expo for an Exciting New Era The Finalists Announced for the 2025 FF Awards How the New Generation of Digital Wallets Will Upend Fintech EXCLUSIVE: “‘Shadow Boxing'” – Rajul Sood, Acuity Knowledge Partners in ‘The Fintech Magazine’ Vennre Builds Wealth Tech Platform The Evolving Role of Payment Orchestration in E-Commerce OpenPayd Appoints Yasemin Swanson as Chief Operations Officer TerraPay Becomes One of the First Global Payment Leaders To Adopt Stablecoin-Native Flows, Powered by Fipto OpenDialog and Durell Announce Strategic Partnership to Bring AI-Powered Quote Journeys to Insurance E-trade Sharegain Appoints Nicholas Hay as Global Head of Demand Coverage Checkout.com Secures Georgia Banking Charter Milestone, Accelerating US Investment To Win the Enterprise Digital Payments Market PayPoint and Lloyds Banking Group Expand Partnership To Include Card Deposits, As App Customer Deposits Surpasses £3 Million Children Today Get £224 Less a Year in Pocket Money Than Their 2005 Peers, New Figures Show EIS Unveils Eis OneSuite™ Powered by CoreGentic™, Embedding AI, Agentic Orchestration, and Natural Language at the Heart of Insurance Snowflake Unveils Cortex AI for Financial Services: Enterprise-Ready AI Built to Scale

June 16 2023

Danilo Raponi – AI’s Influence On Insurance Customer Experience

Share this post:

Share on LinkedIn Share on WhatsApp

Danilo Raponi, Group Head of Innovation at Generali, explains how the influence of artificial intelligence can produce a more positive customer experience for the insurance industry.

Generali is an insurance and financial services company that offers a wide range of products and solutions, including life insurance, property and casualty insurance, asset management, and retirement planning, serving customers globally.

“Artificial intelligence can help us a lot. For example, by automating some processes like when you have a small motor claim, if you can just send us a picture of the accident then we process that in real time; we can reimburse you in seconds.”

“The evolution of a relationship between the customer and an insurance company. It’s not a commercial thing anymore. We want to be a lifetime partner. It’s a really ambitious thing to say perhaps but we’re really trying to get there and the technology really helps us a lot.”

People In This Post

Danilo Raponi

Danilo Raponi

Generali Global Corporate & Commercial

Companies In This Post

Generali Global Corporate & Commercial | Fintech Finance

Generali Global Corporate & Commercial
  1. Business Show Media, Organizer of the World’s Largest Business Events, Reimagines the White Label World Expo for an Exciting New Era

    Events

     Read more
  2. The Finalists Announced for the 2025 FF Awards

    Fintech

     Read more
  3. How the New Generation of Digital Wallets Will Upend Fintech

    Thought Leadership

     Read more
  4. EXCLUSIVE: “‘Shadow Boxing'” – Rajul Sood, Acuity Knowledge Partners in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  5. Vennre Builds Wealth Tech Platform

    Event Videos

     Read more
Gitex Global
More On